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Refund Policy

Last updated: [date]

Numbers that receive no SMS

If a number does not receive an SMS before it expires, the order is cancelled and its price is returned to your wallet automatically. You can also cancel a number yourself from My Orders while no SMS has arrived; the refund is issued once our provider confirms the cancellation.

Numbers that receive an SMS

Once an SMS has been delivered the order is complete and is not refundable, even if the sending service rejects the code.

Failed purchases

If we cannot allocate a number, your wallet is not charged, or the charge is reversed. If a purchase is “being reconciled”, we are confirming the outcome with the provider; the result is credited or refunded automatically.

Wallet deposits

Deposits are credited to your wallet and used for purchases. [State your policy on refunding unused balances, e.g. within X days, less processor fees, after identity and anti-fraud checks.] Chargebacks may result in account suspension.

How to ask

Open a ticket in Support with your order reference (for example GT-7842). We review requests as quickly as we can.